Frequently Asked Questions
Everything you need to know about shopping with Omaze UK
What is the standard delivery time for orders within the UK?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized collection point.
Are your clothing materials sustainably sourced?
Yes, Omaze UK is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery in real-time.
Do you offer international shipping outside of the UK?
Currently, we focus on serving our UK customers to ensure the fastest delivery times, but we are planning to expand to European shipping later this year.