Returns & Exchanges
At Omaze UK, we want you to love your fashion finds, but if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all garments are unworn, unwashed, and still have their original tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip inside the parcel to ensure fast processing.
Ship It Back
Attach the prepaid shipping label to your package and drop it off at any authorized courier location or local post office.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing